Merle norman cosmetics?

I have been a loyal customer to Merle Norman since I was 16 years old. I love their cosmetics and have never had any issues. I am sure what you experienced was just a fluke, although if I were treated rudely by one of the company's ociates I may think about writing the company and explaining the situation before taking away my business completely. The one person you dealt with may not actually be representing the company's policies and preferences. Also, if you complain in writing, you may get some free cosmetics out of the whole ordeal.